Professional Experience

Drupal Developer & Consultant 2007 to Present

Brauer Ranch, Boise, Idaho

  • Evolved previous side-consulting practice into full-time Drupal consultancy and development business
  • Site design and implementation for business and non-profit clients
  • Custom and sponsored module development
  • Project management of Drupal development projects outsourced to other businesses
  • Contributor to Drupal project as member of the documentation team, patch coder & tester, module developer, advocate and support provider
  • Provide system configuration, performance tuning and other related services to Drupal site owners
  • Over the course of six months built a five-person virtual firm with a full client load
  • Actively participate in the Drupal community

Director of Information Technology 2004 to 2007

William S. Boyd School of Law, UNLV, Las Vegas, Nev.

  • Implement customer support desk for the law school's 600 users and establish key performance indicators
  • Design and implement programs to manage information systems in the law school including student information systems, asset management, case management, event planning, document digitization and retrieval and content management systems
  • Design and implement project management systems for technology projects in the law school
  • Develop and deliver training from one-on-one to large classroom settings for faculty, staff and students
  • Effectively communicate progress on projects to key stake-holders
  • Establish case management system for legal clinic and advise clinic administrators on documenting and optimizing business processes
  • Manage IT and AV design and implementation in new $5M moot courtroom construction project
  • Manage relationship with UNLV IT departments to provide highest levels of service, training and information access to law school clients
  • Budget student technology fees to provide the best available technology and business systems
  • Administer Novell, OS X, and Windows Server platforms
  • Administer enterprise software including Apache, Mailman, Postfix, Google Apps for Education, Drupal, Open Journal System
  • Provided local organization and logistics for several conferences including the largest CALI conference in the group's history

Senior Business Analyst & Business Operations Manager 2002 to 2004

Electronic Data Systems, StorageTEK Account, Louisville, Colo.

  • Develop processes and executed plans leading to the recognition of over $1M in revenue 1-year early
  • Design, implement and administer PHP/Apache/MySQL systems for tracking customer complaints, operations reporting and analysis of unresolved cases
  • Identify opportunities for improving customer satisfaction and implement plans which resulted in a 30% increase in customer satisfaction scores
  • Design and develop comprehensive database driven reporting suites combing Oracle, Sybase, MySQL and MS SQL servers into consolidated PHP web-based application and data warehouse
  • Manage team of 18 customer support technicians handling all issues including annual reviews and weekly communications about annual objectives and key performance indicators
  • Work closely with sales teams to identify opportunities and win new business

Team Lead 2000 to 2002

Open Systems Support, StorageTEK, Louisville, Colo.

  • Answer customer and field engineer questions about StorageTEK products including robotic tape libraries, SAN virtualization, SAN, software and disk arrays
  • Effectively communicate with customers CSEs, partners and managers to effect repairs for customers
  • Analyze call patterns and alter staffing patterns to enhance service delivery
  • Document and resolve complex issues involving customers in multiple countries, vendors and support teams

Computer Support Scientist 1999 to 2000

Department of Biochemistry, Colorado State University, Fort Collins, Colo.

  • Create database driven website making it easy for faculty to update their own information on the site.
  • Support faculty's computing needs on a daily basis including installing software, troubleshooting and providing suggestions for optimizing computing processes
  • Train faculty users on using system using group and individual training environments
  • Troubleshoot network problems including maintaining UNIX servers (TRUE 64), and communicating with users daily about the status of routine projects and special requests

Network Technician 1997 to 1999

Veterinary Teaching Hospital, Colorado State University, Fort Collins, Colo.

  • Administer AIX, Linux and Windows NT servers
  • Manage help desk for 250 internal customers
  • Troubleshoot network problems and install new network infrastructure
  • Manage IT implementation for conversion of former dairy facility to office space
  • Develop and implement fault alerting and recovery systems
  • Communicate about the status of routine projects and special requests

Internet Editor 1996 to 1997

GIS WORLD, Fort Collins, Colo.

  • Develop, implement, maintain and train users on internet publishing system
  • Responsible for annual budgeting, sales forecasting and department planning
  • Recommend and implement marketing database systems
  • Manage relationships with varied working groups to develop content for technical industry websites
  • Develop and implement plan for conversion of multiple brands in to single strong brand

Other Positions

  • Consultant - World Wide Express (1994-2003)
  • Publisher - (1995-2000)
  • Coordinator - University Honors Program, Colorado State University (1991-1996)
  • Stringer - USA Today Online (1996-1998)
  • Apple Retail & Demo Day Representative - Apple Computer/Marketsource (1997-1999)

Selected Presentations/Courses Taught

  • DrupalFest - 2008 Conference for Computer Assisted Legal Education, Baltimore, MD - June 2008
  • Drupal Multi-site configuration - Boise Drupal User's Group, Boise, ID - June 2008
  • Lightning Talk: Panels, Views & Faceted Search image gallery - Drupal Camp PDX, Portland, OR - May 2008
  • CMS: A journey into the unknown. CMS for Journalism Students (co-taught with Charlotte-Anne Lucas) - UNLV, Las Vegas, NV - Spring 2008
  • The Reconfigurable Court Room - Courtroom Technology Conference 10, Tampa, FL - 2007
  • RSS for legal scholarship - William S. Boyd School of Law 2007
  • Open Source CMS - 2005 Conference for Computer Assisted Legal Education, Chicago, IL
  • Using Video in legal persuasion - Guest Lecture, William S. Boyd School of Law, UNLV 2004, 2005, 2006
  • Cardio-Pulmonary System - Guest Lecture, Honors Biology, Colorado State University 1992, 1993, 1994
  • Computer Modeling of complex ecosystems - Honors Biology Laboratory 1993


BA - 1998 Colorado State University, Fort Collins, Colo.

Major: Technical Journalism
Curriculum including honors courses with majors in Technical Journalism, Biology and Bio-Agricultural Technology

Publishing on the Web: A Stanford Workshop for Web Publishing Professionals (1996 & 2006)

Introduction to Drupal Development & Advanced API and Module Development Lullabot Workshops (January 2008)

Introduction to Drupal Theming & Advanced Theming Lullabot Workshops (February 2008)

Public Service

  • American Legion Department of Nevada - 2007-Present - Webmaster
  • Sandy Mesquite Area Resolution Team - 2006-2007 - Town Board Liaison
  • American Legion Nevada Boys' State - 2005-2007 - Senior Director of Administration and Communication
  • Sandy Valley Citizens Advisory Council - 2005-2007 - Vice Chair 2005-2006, Chair 2007
  • Larimer County Search and Rescue - 2000-2004 - Training Committee Member
  • Search and Rescue Dogs of Colorado - 1999-2004 - Statewide Dispatcher
  • Slope Watch Team, Copper Mountain, Colorado - 2001-2003 - Customer Service and Education
  • FortNet - 1993-1995 - HTML Standards Committee
  • Programming Coordinator - 1993 - Colorado State University Residence Life
  • Clark County Fire Department - 1991-1992 EMT/Firefighter
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