Late last week Consumerist ran a report about a stolen iPhone that was being sent back to Apple for repair. The report comes from the owner of the phone who laments the lack of assistance from Apple.
In running the story the Consumerist writer opines:
Also, if there's anything to learn from this it might be that you should follow through with filing a police report if you're ever robbed, as that might give you the leverage you need to get a company to help you. Possibly not with Apple, though.
However this is quite a stretch. The whole problem here stems from the original author's failure to file a police report. This is explained in the original letter: