Mark Space Customer Disservice

I'm in web-order limbo. It stinks. I tried today to order Missing Sync from Mark Space. Everything goes along fine, they take my money, send me the magic code and I install the software. Well really they send the first magic code that you have to some how turn for a second code. Problem is it doesn't work. Not a big deal I head out to the page on the website they say to visit... but if doesn't have anything about the product I ordered. Several others but not the one I ordered. That is part of the problem when a shop becomes the only game in town. I guess while I'm waiting for the response I'll go ahead and cancel Netflix who just sent another disc round tripping to themselves. Will they ever get it?