Failure of crisis communication at the Bronx Zoo

March 30, 2011

You may have heard there's a snake on the loose at the Bronx Zoo. It garnered brief mention on the evening news last night as it does when a cobra goes missing at a popular zoo.

Unfortunately the Zoo's stoic response to the situation misses a great opportunity to engage with the public and further its mission. This is the end of the last update from the Zoo: Read more about Failure of crisis communication at the Bronx Zoo

How many cliches can you fit in 140 characters?

September 16, 2009

National Public Radio's Talk of the Nation revisited civil discourse today. Of course front and center in that discussion is Representative Joe Wilson. This isn't about him, however.

A caller spoke for what seemed an eternity and managed to string together an impressive collection of cliches. So loosely connected were the ideas that it seemed (and maybe it was) an advertisement for Bing. Thoughts mingled as they do and I came to ponder two things. One is the challenge of how many cliches can one fit into 140 characters? Read more about How many cliches can you fit in 140 characters?

Best and worst of 2006

December 30, 2006

The 10 best and 10 worst communicators of 2006 is worthy of reading if one is the least bit interested in communications. In this post Bret Decker outlines not only the best and worst communicators of the year but offers a thought or two about what makes them great.

One of my favorite lines is the coining of the name The Mice Pack. "Lindsay Lohan, Paris Hilton, Britney Spears and Nicole Richie are beautiful young women who don’t have a voice, even though some of them can sing. And when they speak – only the paparazzi listen," Decker's post says.