Ordering DSL from Qwest shouldn't be an adventure

When I tweeted a few days ago about the giant ball of fail that resulted from trying to order DSL service from Qwest I told the representative I'd blog about it because it wouldn't fit in 140 characters.

Where oh where are you?

The fun gets started with trying to enter one's address and get information about what level of service is available. Well here's where the fun starts. Following along if one enters:

1234 W Any Creek Street Meridian Idaho 93346

one gets back the variation address:

2421-2662 W ANY CREEK DR MERIDIAN ID 93342

Now mind you it's not so much a suggestion as your only option to choose this, albeit it incorrect, address. So if one tries again and changes what you're looking for to

1234 W Any Creek Meridian Idaho 93346

The suggestion changes and becomes:


Again closer but still not right as the zip-code is wrong.

DSL Outage Today

A day-long DSL outage is over. Thanks to Qwest many customers in Northern Colorado were without network connections for most of the day. On a seperate note the T1 is up and running. Much faster than DSL.

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