Car dealers don't make it easy

So I called Findlay Volkswagen a bit ago about the Emissions Workshop! light on the Passat. I wanted to know how long it would take for them to hook it up to the computer when I bring it in so I could make an appointment. They have no idea. Or that's what Brian wanted me to believe. He tried to explain that because of the 150 possible causes of the light being on they had no idea how long it would take to hook up the computer and check it out. Hogwash. They know exactly how long it will take. I finally asked if it would take more or less than six weeks to get the diagnosis.