The RegisterFly Debacle
Wow! This is a huge mistake in the making. It all started a few months back when a colleague was looking to register a domain name. Another colleague suggested RegisterFly.com. All went well and both colleagues were happy.
Earlier this week I finally got around to getting out from under Network Solutions. I'm tired of paying premium prices for terrible service. So having collected several domains I'd left with another terrible registrar (EnameCo), I set out to transfer the domains to RegisterFly.
The first problems came when one domain wouldn't transfer in the RegisterFly system. It claimed it was locked but whois said otherwise. An email to support, a retry and it worked. Oddly no response came from support but what the heck it worked so I wasn't too concerned. Then a few days ago the first domain transfer went OK. I got the email, logged in to RegisterFly and setup the DNS. All looked good. Even if there were problems, there is the convincing "24/7 Phone Support" icon in the top right of the screen.
The death spiral
Today everything went bad. Network Solutions emailed that four domains, including AddingUnderstanding.com had been transfered. No notice from RegisterFly. They still show the transfers as pending. So now there's no DNS, no email, nothing.
So a call is placed to the 24-hour support line. The guy who answers tells me that RegisterFly is a bunch of crooks and I should take my business elsewhere. He goes on to report he's constantly getting their calls transfered to his phone though he has no affiliation with them. For the next hour the phone rings busy. Finally it rings and I wait on hold for 45 minutes before a belated departure for work.
So now, going in to Friday it's been 10 hours since the domains were up and looks to be untold hours until the problem gets attention. It's also 60 days until I'll be transferring to GoDaddy.com.