The reindeer are running the asylum over at Amazon I'm afraid. Pardon the insult my reindeer friends. I placed an order a few days ago. Amazon said it would ship in two packages. One item was available from several sources but I went to the trouble of making sure it shipped from Amazon and not a third party. I paid extra to buy it from them.
Long story shorter, one item shipped as promised. The others continued to show they would be delivered December 20th. Oddly enough it showed them as not shipped so I sent an email asking about it. Customer service sent back the email pictured above. Funny that something which hasn't shipped by 5:30 p.m. on the 20th will arrive by the 20th. Must be using super fast reindeer to get the packages out. Espresso, check, teleporter, check.