I was thinking there wasn't much to write today. But Jeff Beard's story about Dell's Horrific Tech Support reminded me that I'm still waiting for a call back from Nevada Power. Their support supervisor said that I was given bad information and then proceeded to suggest that I was "twisting the facts" when I had pointed out she said "she was not going to circumvent the normal policy to help me." I pointed out this meant she could but was not going to. That folks is what they call twisting the story.
I guess I'll have to file a complaint with the public utilities commission about the abuse at the hands of Nevada Power. If you take Jenina's word for it then a first-level supervisor at their call center is the highest power in the building. Sure sounds like all the call centers I've ever been in. Yup there are plenty of times where there are call-takers and their supervisors and nobody else.... wait that's not true. Read more about Nevada Powerless